Please read this brief guide to the terms and conditions of staying at Clarissa Resort, and the
terms and conditions for the usage of this internet site. Please allow up to 4 hours notice prior
to your expected arrival for online bookings to be processed.
APPLICATION OF TERMS
These terms apply to all bookings to the exclusion of all other terms and conditions except to
the extent that specific terms apply for a particular booking and have been signed in writing by
an Authorised Representative of the Resort.
Confirmation of a booking by the Client is considered acceptance of these terms.
The term Client and Guest shall be used interchangeably in the Terms of Business and reference
to any one of them shall be deemed to include reference to the other.
All published prices include GST at the current rate.
The Resort reserves the right to alter prices for any reason up to the date of booking or up to 1
week prior to arrival, whichever is later.
After such dates, prices may only be altered to reflect a change in the rate of GST or for any
other reason outside of the control of the Resort, in which case the changes will be notified to
the Client. In the latter event, the Client may cancel the booking without cost.
All rooms and prices offered by the Resort are subject to availability and the discretion of the
Resort Manager. Limited numbers of suitable rooms may be allocated to individual rates,
packages or promotions and, when these allocations are taken up, remaining available rooms
may be offered to the Client at a higher price where the Client requires such rooms.
Bookings must be guaranteed for the first night's accommodation by a major credit or debit
card, by payment of a deposit or by agreement in writing with a Resort, travel agent or Resort
booking agency. At the discretion of the Resort, full prepayment may be required. At least 3
working days are required to process credit and debit card payments and 5 working days to
process cheque payments.
Express check-in and check-out require guest identity documents to be sent electronically at
the time of booking confirmation.
ARRIVAL AND DEPARTURE
Guest Rooms are usually available from 1 PM local time on the day of arrival. However, the
Resort is not in any way obliged to make Rooms available to Clients at this time, under
Departure is by 11 AM local time. Failure to check out by 11 AM local time will entitle the
Resort to charge an additional fee.
Where possible, at times of high demand when Rooms are not available at the check-in time,
Clients may check-in to the Resort and use all the Resort facilities, subject to any rules and
restrictions in place at the Resort in respect of the use of such facilities, including but not
limited to opening times, supervision of children and infants, etc. whilst the accommodation is
Clients who are aware that they will be arriving at the Resort before 1 PM local time should
inform Reception prior to arrival, however, the Resort cannot guarantee that Rooms will be
available at the time of arrival before 1 PM unless booked from the previous day.
CANCELLATIONS, AMENDMENTS AND NON-ARRIVALS
There is no charge and any deposit paid will be returned, if a guaranteed reservation is
cancelled at any time up to 12 noon local time on the day that the Client is due to arrive at the
Resort, except to the extent that specific terms apply to a particular booking.
In the event of non-arrival or cancellation after 12 noon local time on the day that the Client is
due to arrive at the Resort and where the booking has been guaranteed, a charge equivalent to
one night's accommodation at the package rate at which the reservation was made will be
levied. Normal terms of payment apply to these charges. The Resort reserves the right to offset
any amount payable for such cancellation against the Client's credit or debit card without prior
notice or the approval of the Client, where applicable.
If the Resort cancels before 12 noon local time on the scheduled day of arrival, the Resort's
liability to the Client will be no greater than the amount paid by the Client in respect to the
If the Resort cancels the booking after 12 noon local time on the scheduled day of arrival, the
Resort's liability will be limited to the charge for one night's accommodation at the Resort's rate
which applies at the time that the booking was made.
In the unlikely event that the Resort does not, for any reason, have the required number and
types of rooms available as per the booking, the Resort reserves the right to relocate the Client
to an alternative Resort of a similar standard in the same locality. The extra and reasonable
accommodation expenses incurred for equivalent accommodation (for the first night only) shall
at the Resort's discretion be paid by the Resort. The acceptance of this alternative
accommodation by the Client (which does not release the Client from its obligation to make
payment to the Resort in respect of the booking) shall be in lieu of all other liabilities or
obligations which are hereby expressly excluded. The Client acknowledges that neither the
Resort nor the Company accept any liability for any loss or damage suffered by or caused to the
Client in consequence of the relocation of the Client.
A cancellation number will be provided at the time of cancellation and this should be retained
for future reference.
Cancellations and amendments for bookings made online can be made via the Clarissa Resort's
website. When the booking is confirmed, a reservation number and access code will be
supplied. This must be retained for access to the booking in the event of the need for
cancellation and/or amendment.
Settlement of the bill in full, less any advance payments, must be made prior to departure from
the Resort. Upon arrival, the Resort reserves the right to request pre-authorisation of the
Client's credit or debit card or, where payment is to be by cash, request the client to place cash
up to an amount of 1.5 times the room rate multiplied by the number of nights booked.
All UPI payments are accepted. All major credit and debit cards are accepted. Personal cheques
are not accepted. Company cheques are not accepted without prior clearance. Accounts may
only be forwarded for payment on completion by the Client and formal acceptance by the
Resort of an application for credit facilities, which may be withdrawn at any time. Credit
facilities are not offered to private individuals.
All sums are due for payment on presentation of the invoice. In the event of any query relating
to the invoice, the Client must notify the Resort within 7 days of the invoice date and the
Client's obligation to pay all outstanding balances immediately will not be affected.
Children aged 15 years and under must be accompanied by a responsible adult at all times to
ensure that the children's behaviour is appropriate for other guests within the Resort.
At the discretion of the Resort, children may be excluded from certain events or promotions
where deemed unsuitable or inappropriate.
ROOMS FOR DISABLED GUESTS
We offer modified facilities for use by Guests with disabilities. As needs do vary, Guests are
requested to check with the Resort prior to booking.
DOGS AND OTHER PETS
The Resort does not permit pets.
The Resort reserves the right to judge acceptable levels of noise or behaviour of Clients, Guests
or representatives, who must take all steps for corrective action as requested by the Resort.
In the event of failure to comply with management requests, the Resort may terminate the
booking, stop any event immediately and/or ask the Client to vacate the Resort premises
immediately without being liable for any refund or compensation.
RIGHT OF REFUSAL
The Resort reserves the right to refuse a Client, Guest or representative entry and
accommodation if, on arrival, management reasonably considers that the guest is under the
influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or
otherwise unacceptable manner.
It is the policy of the Resort not to discriminate on the grounds of race, colour, nationality,
religion, sex, marital status, age, ethnic origin or disability.
Clients, their employees, guests and all sub-contractors engaged by or on behalf of the Client
are expected to adhere to this policy and the Resort may, without incurring any liability to the
Client, remove from the Resort any person or persons offending against this policy.
No wines, spirits, beers or food may be brought into the Resort or Resort grounds by Clients,
their guests or representatives for consumption or sale on the premises without the express
written consent of the Resort and for which a charge may be made by the Resort.
COMMENTS AND COMPLAINTS
Any comments or complaint regarding the Resort should be made to the General Manager at
the time of visit so that the matter can be resolved immediately. Alternately, write within 7
days to the Resort's General Manager.
The Resort is subject to statutory controls, including those relating to fire, licensing,
entertainment, health, hygiene and safety. These must be strictly observed by Clients, their
guests and representatives.
Other than for death or personal injury caused by the negligence of the Resort, the Resort's
liability to the Client is limited to the price of the booking.
Unless the Resort is liable under the above condition, the Client indemnifies the Resort from
and against any and all liability and any claims, proceedings or damages resulting or arising
from the booking, event or function, the Client, guests or any outside contractors of the Client.
The Resort will not be liable for failure to perform to the extent that the failure is caused by any
factor beyond its reasonable control.
The Resort does not accept any responsibility for the Client's personal property nor those of its
guests, employees, representatives, invitees or contractors including gifts, presents, seminar,
conference, exhibition, or other corporate presentation material or such other items brought
by the Client, its employees, Guests, representatives, invitees or contractors to the Resort
(cumulatively referred to as the "Client's Property"). The Resort may, at the request of the
Client, provide personnel to assist in carrying, directing, placing, installing or setting up (as the
case may be) the Client's Property. The Resort will not assume custody or control of such
articles, which remain on Resort premises at the owners’ risk. In such an instance, the Client
acknowledges and accepts that the Client shall remain responsible for the Client's Property and
shall not hold the Resort liable in any manner whatsoever.
The Client is responsible for any damage caused to the allocated rooms, its furnishings, utensils,
fixtures and fittings and equipment in such rooms by any act, omission, default or neglect of the
Client, its guests, employees, representatives, invitees or contractors and shall pay to the
Resort on demand the amount required to make good or remedy any such damage.
Clients should ensure that valuables are covered by the Client's own insurance policy. Clients
must report any loss of or damage to their property immediately on discovery to the Resort's
Management, and shall make themselves available to assist with any reports made by the
Resort to the police. Clients shall not enter areas of the Resort which are indicated as being
closed to the public. The Resort shall not be responsible for death, personal injury or loss or
damage to property suffered by a Client and their Guests in such areas.
THIRD PARTY LIABILITY
Neither the Resort nor the Company accept any liability for services rendered by third parties to
Clients notwithstanding that such services may be arranged by the Resort or the Company.
Any claim, demand, charge, suit or damages which may be incurred by the Client or their
Guests (or any person claiming thereunder) shall be made directly with such third parties and
the Resort shall render all reasonable assistance in this regard.
The Client is recommended to have and is responsible for insurance to cover cancellation,
curtailment, and loss of baggage, personal effects and money.
The information provided by the Client may be processed by the Resort, and/or the Resort for
the purposes it has notified to the Data Protection Registrar. By confirming the booking, the
Client consents to this processing of the information.
Your personal information is safe and secure. Wrong information given to us is liable for legal
These terms will be construed in accordance with Indian law and the Resort and the Client
submit to the non-exclusive jurisdiction of the Delhi courts.
Internet facilities are provided by third party service providers. Where these facilities are
available in Resort, the Client acknowledges that there may be disruption to the connection
without prior notice and the Resort shall not be liable whatsoever for such disruption. The
Client further undertakes not to use the facility for any fraudulent purpose or in connection
with any criminal offence and in contravention of any license and will indemnify the Resort and
the Resort against any claim, demand, suit, proceeding or prosecution arising therefrom.
Electronic transmissions of data including the Internet are public media and any use of such
media is public not private. The Resort does not warrant and cannot ensure the security or
confidentiality of any information using such public media. Accordingly, any information which
you transmit to Resort is transmitted at your own risk.
Clarissa Resort cannot accept responsibility for any errors or omissions and reserve the right to
cancel, amend or vary the arrangements featured in the site without notice.
Clarissa Resort is committed to improving accessibility for all customers within our Resort and
users of our website.
If you require more information on rooms for specially enabled at our Resorts, please contact
the Resort directly.
The content of each page of this website is the property of Clarissa Resort.
No part of our website may be reproduced, displayed or republished in any form without prior
consent, except when permission is granted to a user to print or photocopy individual articles
or entire pages from our website, provided that this is for personal use only.
Should you require any further information or permission to use anything contained in this site,
please contact the Sales Manager of Clarissa Resort.
The information contained in this website is provided in good faith. The use of any information
from this site is entirely at the risk of the user. Clarissa Resort will not be liable for any costs,
losses, expenses or damages (whether direct or indirect, special, economic or financial) that
may be incurred through the use of any information contained in this website or in any other
website linked from it.
Booking online through our website is safe. Our online reservation system is secure.